Terms of Service
§ 1 Scope
These Terms of Service apply to all contracts between Triple-A Soft UG (haftungsbeschränkt), Danzigerstraße 3, 88250 Weingarten, Germany (hereinafter "Provider"), and users of the Neleto service (hereinafter "Customer") for the provision of the CMS service at neleto.io.
Deviating conditions of the Customer only apply if the Provider has expressly agreed to them in writing.
§ 2 Contract Formation
The contract is formed when the Customer registers on neleto.io, selects a plan, and completes the ordering process. For paid plans, the contract is formed upon completion of payment via Stripe. The Provider confirms the contract formation by email.
For distance contracts, consumers have a statutory right of withdrawal. Details are set out in the Withdrawal Instructions.
§ 3 Scope of Services
3.1 Plans and Features
The Provider offers the plans Free, Starter, Team, and Business. Current prices, features, and storage limits are available on the pricing page.
Annual plans are available at a discount equivalent to two free months (10 × monthly rate).
3.2 Availability
The Provider strives for a monthly availability of 99.5%, excluding planned maintenance windows that will be announced in advance. A guaranteed availability level only applies where agreed upon in writing.
3.3 Changes to Services
The Provider may modify the service beyond what is necessary to maintain conformity only where there is a valid reason for doing so (e.g., technical developments, security requirements, changes in the law, or adaptation to a changed number of users), where this causes the Customer no additional cost, and where the Customer is informed of the change in good time, at least 30 days in advance, in text form.
Where such a change more than insignificantly impairs the Customer's access to or use of the service, the Customer may terminate the contract free of charge within 30 days of receiving the information or from the time of the change, whichever is later (§ 327r German Civil Code). This does not apply where the Customer is given continued access to the unchanged version of the service at no additional cost.
§ 4 Prices and Payment
4.1 Billing
Monthly plans are billed monthly in advance. Annual plans are billed annually in advance. Payment is made via Stripe (credit card or SEPA direct debit).
4.2 Due Date
Payment is due immediately upon contract formation and thereafter automatically on the respective renewal date.
4.3 Payment Default
In case of payment default, the service will be switched to read-only mode after a 3-day grace period following an email reminder. After a further 7 days without payment, the Provider reserves the right to suspend access.
4.4 Price Changes
The Provider may adjust prices in order to pass on changes in its costs, in particular changes in the costs of hosting, infrastructure, licenses, payment service providers, or statutory levies. A price increase is only permissible to the extent that it corresponds to an actual increase in costs; cost reductions must be passed on to the Customer to the same extent. Price changes will be communicated to the Customer at least 30 days before they take effect in text form. The Customer has the right to terminate the contract with effect from the time the price change takes effect; the Provider will draw attention to this in the notification. Prices remain unchanged during the first four months after contract formation.
§ 5 Term and Termination
5.1 Term
Monthly plans run for an indefinite period and may be cancelled at any time with one month's notice to the end of the respective billing period.
Annual plans have an initial term of 12 months. Unless the contract is cancelled with one month's notice to the end of the initial term, it continues for an indefinite period and may thereafter be cancelled at any time with one month's notice.
5.2 Cancellation by the Customer
Cancellation is made by the Customer through the Neleto customer portal or by email to kontakt@aaa-soft.net. After cancellation, access remains until the end of the paid period.
5.3 Extraordinary Termination
The Provider is entitled to terminate the contract extraordinarily if the Customer seriously violates these Terms of Service (e.g., use for illegal purposes, repeated payment default).
5.4 Data Deletion After Contract End
After the contract ends, customer data will initially be backed up for 30 days and then permanently deleted. The Customer is solely responsible for exporting their data before the contract ends.
§ 6 Customer Obligations
The Customer agrees to:
- Keep access credentials confidential and protect them from unauthorized access.
- Not use the service for illegal, harmful, or rights-infringing content.
- Not abuse the service (e.g., through DDoS attacks, spam, or automated mass requests).
- Provide accurate billing information.
- Notify the Provider immediately if unauthorized access to the account is suspected.
§ 7 Data Protection and Data Processing
7.1 Privacy Policy
The processing of personal data of the Customer (e.g., name, email, billing address) is governed by our Privacy Policy.
7.2 Content Data
The Customer is the data controller within the meaning of the GDPR for all personal data processed through the use of Neleto (e.g., end-user data in their CMS). The Provider processes such data as a data processor. Upon request, the Provider will provide a Data Processing Agreement (DPA) in accordance with Art. 28 GDPR.
§ 8 Liability
8.1 Limitation of Liability
In the case of slight negligence, the Provider is liable only for the breach of essential contractual obligations (cardinal obligations) – that is, obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely. In such cases, liability is limited to the foreseeable, contract-typical damage at the time the contract was formed.
8.2 Data Loss
The Provider is not liable for data loss caused by force majeure, by the Customer, or by third-party actions. The Customer is responsible for their own data backups.
8.3 Exclusions
The above limitations do not apply in cases of willful misconduct or gross negligence, injury to life, body, or health, or mandatory statutory liability.
§ 9 Intellectual Property and License
The Neleto software and all associated content, trademarks, and logos are the property of Triple-A Soft UG. The Provider grants the Customer a non-exclusive, non-transferable right to use the service within the scope of the selected plan. No further rights are granted.
Content created or uploaded by the Customer in Neleto remains the intellectual property of the Customer.
§ 10 Amendments to These Terms
The Provider may amend these Terms where this is necessary for a valid reason – for example, due to a change in the law or in supreme court case law, an adaptation to new technical developments or security requirements, or the introduction of additional features – and provided the amendment does not shift the balance between service and consideration to the Customer's disadvantage. Essential service content, the agreed prices, and the primary contractual obligations are excluded from this right of amendment.
Amendments will be communicated to the Customer at least 30 days before their intended entry into force in text form. The Customer may object to the amendments until they take effect. If the Customer does not object, the amendments are deemed accepted; the Provider will separately draw attention to the option to object and to the significance of the Customer's silence in the notification. If the Customer objects, the contract continues on the existing terms; in this case, the Provider may terminate the contract with one month's notice.
§ 11 Governing Law and Jurisdiction
These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes with merchants, legal entities under public law, or public law special funds is Ulm. For consumers, the statutory place of jurisdiction applies.
§ 12 Miscellaneous
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: July 2026